Refund policy
Our 30-Day Return Policy
We want The Comfort Wrap to feel right for you. If you change your mind, you have 30 days from the day your order is delivered to request a return.
What can be returned
Items purchased from our online store within the last 30 days. Items must be unused and in their original packaging, with all original parts (belt and charging cable). For hygiene reasons, we can't accept returns of items that have been used. Items that are used, damaged, or missing parts may be refused. Damaged or defective items are always covered (see below).
How to start a return
- Email us at businessdejuan@gmail.com with your order number and the reason for your return.
- We'll reply within 2 business days with the return address and instructions.
- Please don't send items back without contacting us first, as returns sent without approval can't be processed.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged or defective. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.
Damaged or defective items
If your item arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video. We'll send a free replacement or a full refund, your choice, at no cost to you.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it. Original shipping was free, so there are no shipping charges to refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions
Contact us anytime at businessdejuan@gmail.com.